If you currently outsource your payments processing, you ought to be asking yourself thse questions.
Has your 'cost per transaction' gone up or down over time?
Do you have control over your payment solution needs? Do you have any say about when scheduled downtime happens?
Have you calculated the costs of outages and poor response time and their impact? A a 15-minute outage can cost a nationwide retailer over $100K in lost transactions, increased labor costs (for issue follow-up), missed fraud, and damaged goodwill.
When you implement new marketing initiatives, does your provider work on your schedule or theirs? Are the changes and improvements cost-effective or cost-prohibitive? How do vendor-dictated lead times impact the ROI and success of new product and service rollouts?
With outsourcing organizations continuing to merge and grow in size, do you feel like you are becoming an ever smaller fish in an increasingly larger pond? Conversely, when multiple owners decide to divide up the business, how does that affect you? Do you get a choice of who is going to process your transactions?
Are you aware of new developments in the payment systems world that can greatly reduce your total cost of ownership ('TCO')?
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